Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You then have a further 14 days from the date you notify us of you wish to cancel and return your order to return the goods. This is in line with the Consumer Contracts Regulations.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need to include your invoice/packing slip. 

Shipping for all change of mind returns are the customers' responsibility.

To start a return, you can contact us at hello@jcudesigns.co.uk. Please note that returns will need to be sent to the following address: 1 Harpe Close, Pinchbeck, Spalding, Lincs PE11 3RX 

If your return is accepted, please return your order to the address above. Please ensure your item is sufficiently protected, preferably using the original packaging. We also suggest you use a tracked shipping service as orders lost during return cannot be refunded by us - the tracked service will ensure you can make a claim with your shipping provider should it be lost in transit.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@jcudesigns.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalised/custom orders made explicitly for you are exempt from return or refund. 

For hygiene reasons we are unable to accept returns on earrings.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. A refund for the original item will be actioned as soon as the original is received back and accepted.

Most of my items are limited runs or one of a kind pieces so exchanges may not be possible.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@jcudesigns.co.uk.